5 property management marketing trends to help your community thrive in 2025.

Understanding which marketing trends are worth investing in is essential for success in the ever-changing world of property management. Property managers face evolving tenant expectations (the growing demand for virtual tours), technological advancements (the use of AI chatbots), and shifting market conditions (the increase in multifamily housing demand) that impact how multifamily properties are marketed and leased.

At PERQ, we’ve watched the multifamily landscape evolve firsthand. Our data from property management companies nationwide reveals which marketing strategies drive real results and which are merely passing trends. The gap between full occupancy and costly vacancies often comes down to implementing the right marketing approaches at precisely the right moment.

This article explores the most impactful property management marketing trends of 2025, offering practical insights to help you adapt your strategy, outpace competitors, and connect with potential tenants more effectively—all while optimizing your marketing budget and reducing workload.

The key to thriving in 2025’s property management landscape.

The property management industry is at a crossroads in 2025. Technological innovation continues to gain in popularity, but successful companies don’t just adopt the latest tools—they understand how these technologies support fundamental human connections.

Consumer expectations are evolving at a pace often faster than businesses can adapt. Today’s renters demand seemingly contradictory experiences: the convenience and efficiency of digital solutions alongside personalized human interactions. They want self-service options for routine tasks but expect attentive, personal support for complex decisions and issues.

This paradox creates both challenges and opportunities. Property management companies that simply chase technological trends without strategic integration risk creating disconnected experiences. Meanwhile, those that strategically blend automation with meaningful human touchpoints create memorable journeys that drive both occupancy and retention.

At PERQ, we’ve observed firsthand how the most successful property management companies leverage technology to enhance—not replace—human connections. As we explore the defining trends of 2025, remember that the driving purpose behind each is to create seamless experiences that meet evolving resident expectations while optimizing operational efficiency and marketing performance.

Property management marketing trends to follow in 2025.

These five trends are changing how successful multifamily communities attract and retain residents. Keep reading for tips on how to get more out of your marketing efforts.

#1 Virtual staging & immersive sales experiences in multifamily housing.

Virtual and augmented reality experiences have revolutionized property management marketing in recent years by creating dynamic, interactive environments that outperform static photos and videos. These technologies allow prospects to visualize possibilities—seeing empty spaces transformed with furniture and experimenting with different color schemes and layouts to personalize their potential home.

These immersive experiences provide a more thorough understanding of spaces that traditional marketing materials cannot match, particularly for prospects who cannot visit in person—whether relocating from another city or preferring to narrow down options before tours.

Property management companies benefit through significant time savings. Virtual tours can answer common questions about layout and features, reducing in-person tours and allowing staff to focus on serious inquiries. Properties that use these technologies often report shorter vacancy periods and more efficient leasing processes.

Additionally, these technologies often appeal strongly to Millennials and Gen Z renters who now dominate the market. These digital natives expect technological innovation in their housing search, making properties with immersive experiences more attractive.

#2 Emphasis on data-driven decision-making in the rental market.

Today’s successful property managers and marketers are embracing the power of analytics to make informed decisions that fill units faster and reduce marketing costs.

Property management marketing teams can use multiple data sources to gain competitive advantages. Data on tenant demographics can help you understand your ideal residents, online behavior patterns can help you optimize digital campaigns, and market trend metrics can enable you to adjust pricing strategies in real time.

This data-driven approach ensures your marketing efforts speak directly to prospects’ needs. Rather than employing generic messages, property managers can create personalized campaigns that highlight specific amenities and features most valued by their target audience.

Data collection doesn’t need to be overwhelming. Many property management systems now include business intelligence (BI) tools that track key performance indicators, or KPIs. Often displayed in user-friendly dashboards, these tools allow even those new to data analytics to identify which marketing channels deliver the highest quality leads at a lower cost. In addition, reports such as PERQ’s Multifamily Marketing Quarterly offer up-to-date insights into renter’s journey trends that impact your property management company.

#3 Automation & AI integration in property management marketing.

The property management industry is shifting toward automation and artificial intelligence, and these technologies have become essential tools for competitive property management marketing.

Property managers put in long hours managing economic pressures, evolving regulations, and changing expectations from tenants and owners. AI-powered technology provides new opportunities to tackle these challenges.

Modern property management software can now integrate various marketing tools that work seamlessly together. For example, PERQ’s AI-powered leasing assistant engages with prospects 24/7, answering common questions instantly and qualifying leads, and adaptive website conversion tools analyze visitor behavior in real time to maximize conversion opportunities. Our automated nurture technology maintains engagement through personalized follow-up communications, while the integrated tour scheduler coordinates availability and reduces no-shows.

These automation tools have also been shown to reduce overall marketing expenses. With AI managing lead nurturing and conversion, many property management companies can decrease spending on traditional advertising channels without sacrificing results—often seeing improved performance metrics despite lower overall marketing budgets.

#4 Going the extra mile on multifamily online brand presence & digital marketing.

Digital property management marketing has evolved in recent years, and a basic online presence is not enough in today’s competitive landscape. Potential tenants expect to find most of the answers they are looking for online, and properties hoping to capture their attention must use a more thorough strategy.

Lia Nichole Smith, Senior Vice President of Education and Research at ApartmentRatings.com and SatisFacts Research LLC, explains, “What we’re finding is that renters are gravitating towards transparency. They need to be able to feel very confident that this decision is a good one for me. And it’s not a good decision because the cheapest, or it’s the one that’s closest to my job. It’s the one that’s gonna offer me the most well-rounded experience.”

Many multifamily properties are stuck using the same tried-and-true digital toolkit:

• Search engine optimization (SEO)
• Content marketing
• Social media platforms

These same companies could attract more prospects with a more comprehensive digital experience. For example, LLM optimization has become crucial as renters turn to AI-powered search tools for property recommendations. This shift in renter’s journey touchpoints requires content that performs well in both traditional search and AI-generated responses.

Segmented advertising has likewise evolved. Successful marketing campaigns target specific audience segments across multiple platforms simultaneously—reaching potential tenants through search engines, social media, and streaming services with messaging tailored to each demographic’s priorities.

Additionally, a Google Business Profile (GBP) has become a critical touchpoint in the modern renter’s journey. Prospective tenants now expect instant access to comprehensive information—from property locations and hours to visual tours and authentic reviews. Advanced technologies like PERQ’s GBP tour scheduler are transforming these profiles from passive information repositories to interactive engagement platforms, allowing potential renters to book tours directly from search results with ease.

With so many online marketing platforms available, keeping your brand consistent across all of them is essential. Properties that maintain uniform visual identity, messaging, and tone across all platforms build trust and recognition throughout the rental decision journey.

#5 Prioritizing efficient property maintenance & exceptional tenant experiences.

Velo Residential CEO JC Castillo states, “True optimal performance of a property really comes down to how satisfied and happy our residents are.” Indeed, quick maintenance and excellent tenant experiences are now key to standing out in the rental market. Properties that efficiently address problems benefit from improved retention, stronger word-of-mouth referrals, and enhanced property values. When residents see their concerns addressed promptly, they develop a sense of trust and are more likely to renew their leases and leave positive reviews.

However, property managers often report that handling maintenance requests is their primary daily challenge. Many managers are turning to technology to streamline communication and ensure timely responses.  The right software can transform the maintenance process from a pain point into a competitive advantage. Modern property management platforms offer features like online maintenance request submission, real-time status updates for tenants, and comprehensive tracking of maintenance history. These tools reduce response times and provide valuable data on recurring issues, allowing property managers to address systemic problems proactively rather than reactively.

What does tenant satisfaction have to do with property management marketing? Everything, as it turns out. Satisfied tenants become powerful brand ambassadors who share their experiences with friends, family, and coworkers. In today’s digital age, these personal recommendations extend to online reviews, social media posts, and community forums where potential renters actively seek authentic feedback. A property with consistently positive tenant reviews can significantly reduce marketing costs by generating organic leads through reputation alone. 

However, even with excellent tenant satisfaction, traditional marketing efforts should remain top-of-mind. The most successful property management companies balance strong digital marketing with exceptional tenant experiences, creating a feedback loop where marketing attracts quality tenants, and satisfied tenants boost marketing effectiveness through their advocacy.

Final thoughts and recommendations for property managers.

As we’ve explored, success in property management marketing now requires integrating technology, data insights, and human connection. To stay competitive in 2025, consider these key actions:

• Enhance your virtual presence with immersive technologies like 3D tours to improve engagement while reducing staff workload.
  
• Implement data collection and analysis to track lead sources and conversion rates, ensuring your marketing budget targets channels with the best ROI.
  
• Adopt AI-powered automation for inquiries, lead nurturing, and scheduling to free your team for meaningful interactions that build relationships.
  
• Maintain consistent branding across all digital platforms, including optimization for emerging AI-powered search channels.
  
• Prioritize exceptional resident experiences and efficient maintenance systems that transform current tenants into your most effective marketers.

PERQ’s digital marketing platform integrates these capabilities into a single solution designed specifically for multifamily properties. We’re committed to helping multifamily communities achieve occupancy goals with less work and cost, combining technological innovation with proven marketing expertise.

The property management companies that thrive in 2025 and beyond will be those that embrace these marketing trends while maintaining focus on what truly matters: creating exceptional experiences for prospects and residents alike.