One thing Jenny Richard, Director of Marketing, and Alex Freeman, Marketing Specialist, always wanted from a lead capture tool was the ability to learn more about their prospective residents: needs, preferences, budget, etc. The reason for this was so they could develop far more engaging relationships with prospects, in order to provide them with a better customer experience.
With PERQ’s online guided shopping solution, Jenny and Alex were able to do just that. By integrating a variety of different interactive experiences onto their property websites, prospective residents are able to easily acquire the information they need.
For example: Unlike many other property websites, prospective residents would be able to visit a Glick property website and have the option of going through an assessment that provides them with a specific floor plan in mind just for them.
Once they were provided with different floor plan suggestions, many prospective residents are then typically ready to see the properties for themselves. When ready, prospective residents go through a "Tour Scheduler" experience to make that happen.
Each and every experience on the property’s website is completely reciprocal. In order for a prospect to get the information they requested, they’ll need to submit relevant information in order for the website to provide a solution. Those answers are what Jenny and Alex can use to better serve them going forward.
Following the implementation of PERQ’s online guided shopping solution, Jenny and Alex noticed a change almost immediately. Glick's properties were beginning to see far more engagement than before.
Prospective residents were regularly going through more than one experience (on a property website); with many flocking towards the “pre-screen” feature to see if they were eligible for residency. Ultimately, the implementation of PERQ's online guided shopping solution lead to more leads, an increase in the number of appointments made and an increase in the number of signed leases.
Over the course of 90 days, Glick saw a 159% average lift in monthly lead conversion (across 20 properties) and captured a total of 3,430 unique leads. In addition to seeing an increase in overall lead generation, Glick properties also scheduled 501 tours on their properties and captured 602 qualified renters.
"We have seen a higher level of leads and an increase in number of appointments set by prospective residents through this tool."