Hello! My name is Jenna Haring and I was recently hired for a Client Success Manager role at PERQ. I’m a Ball State University graduate with a degree in political science and a concentration in public administration. I’m from the small town of Burlington, Indiana, about an hour north of Indianapolis between Lafayette and Kokomo.
Prior to PERQ, I worked in another digital advertising and client success roll here in Indianapolis. In my free time, I like to play tennis, maintain a love/hate relationship with running, and take my puggle (pug and beagle) Toby out for walks. I’ve had Toby for eight years- since he was a puppy!
I found this position because I’ve had my eye on PERQ for a few years now. I saw articles about PERQ in the Indianapolis Business Journal (IBJ) as well as in TechPoint, and I really admired the growth and culture the company was creating. The more I heard, the more I became increasingly interested in the product as well as the culture.
While I was comfortable in the job I was in, and wasn’t really looking for any new opportunities, I decided to apply to PERQ on a whim. When I met the team at PERQ, I knew it was an instant fit, because my interview felt like a two-way conversation. I felt not only like you guys were getting to know me, but I was also getting to know you.
I also liked that the position would give me the opportunity to continue to work with people and help shape the position and make an impact. I love that the position is so new, and so many elements of it are still unknown, that each day is exciting and different.
“I saw articles about PERQ in IBJ as well as in TechPoint, and I really admired the growth and culture the company was creating.”
That said, a typical day for me in my role starts as most do: checking emails in the morning to see if I have anything that I can help my clients with from overnight. Then, at 9:00 A.M., I have a stand-up meeting with the Implementation Team. After that comes a full day of onboarding with clients and interacting with them to learn more about their business and what they need. I’m on the phone a lot, calling and checking in on each client and making sure that everything is going well at the different dealerships.
The rest of the implementation team has been incredibly helpful with getting me acclimated to this role. For me, the team seems like a fun family. Everyone is always helping each other and nerf darts are being shot all the time in the playful, collaborative atmosphere.
My favorite part about working at PERQ is definitely the “work hard/play hard” atmosphere, and that everyone is really working together towards the same goal. There’s no silos, and everyone pitches in on tasks.
I firmly believe that in order to be a good Client Success Manager, it’s absolutely essential to create partnerships with clients. I want my clients to look at me as their colleague and extension of their team. I want to get to know my clients, their businesses, and what drives them to do what they do. I talk with Internet Sales Managers and General Managers, and I knows that understanding them means building trust, being detail-oriented, and standing by one’s word. If I say I will do something, I do it!